Our Privacy Policy and Social Media Policy

Our privacy policy sets out what information we collect, how we use it and under what circumstances we will share it with other parties. We are committed to keeping your personal information secure and confidential. By using our website, you agree to the use of this information in accordance with the following provisions.

How we use your information

We may use any information you give us about yourself and others to:

  • manage your account;
  • carry out regulatory checks to meet our legal obligations;
  • prevent and detect crime;
  • keep you up to date with information about your account;
  • conduct market research and product analysis;
  • undertake anonymised statistical analysis (we won't be able to identify individuals from this data);
  • provide you with marketing material;
  • run competitions, events and promotional activities.

We treat all information we hold about you as private and confidential. We will not reveal any personal details to anyone not connected with Thompson's Teas, unless:

  • you ask us to reveal the information, or we have your permission to do so;
  • we are required or permitted to do so by law;
  • it is required by law enforcement, fraud prevention or credit reference agencies; or
  • there is a duty to the public to reveal the information, e.g. regulatory bodies.

When you give us information about another person, you need to confirm that you have been appointed to act on behalf of that other person. This includes providing consent to process that other person's data as set out in this policy.

All information is processed and handled in line with the UK Data Protection Act 1998.

Social Media Policy

Thompson's Teas manages a presence on social media networks and website to engage with and assist our UK customers. By engaging with us on social media you agree to the following provisions.

We monitor social networks for comments about Thompson's Teas and our products and services. Any comments or posts may be used for internal or external publication by Thompson's Teas or any organisation working on our behalf.

We try to read all comments made on official Thompson's Teas social network accounts. We will consider any themes or helpful suggestions but we don't guarantee that they will be acted upon. We don't guarantee to reply individually to all messages.

Social networks may sometimes be unavailable and we accept no responsibility for lack of service due to downtime or other events beyond our control.

Remember, your social network posts are not private and may be read by the general public. We'll never ask you to post personal information or Thompson's Teas account or security information on social networks and you should never do so. This includes private messaging, with the exception that we may on occasion ask you to provide your name and telephone number privately to allow us to help you further.

Thompson's Teas accepts no responsibility for any personal data you post to social networks or websites. They may store your personal data outside the EU. Please read their privacy policies carefully. We do not endorse any social networks or websites, nor do we endorse any information posted by users of social media networks or websites. We are only responsible for information posted on social networks and websites by Thompson's Teas.

We cannot engage in issues of party politics or answer questions that break the rules of our Social network comments policy.

Social network comments policy

Where Thompson's Teas is responsible for moderating social network comments, we reserve the right to ignore, remove, limit or suspend a comment or responses without prior notice if any of the following apply:

  • It is offensive, indecent, defamatory, obscene or vulgar;
  • It can reasonably be considered as harassment of, insulting to, or likely to provoke or offend other people or organisations;
  • It includes any personal details or details of your or anyone else's Thompson's Teas accounts;
  • It is spam (e.g. is posted multiple times);
  • It could break the law or condone or encourage unlawful activity;
  • It advertises or promotes products or services which are not connected to Thompson's Teas business;
  • It includes material obtained in violation of copyright, in breach of a licence agreement or that may violate any intellectual property rights;
  • It makes reference to issues of party politics;
  • It could reasonably be expected to embarrass or compromise Thompson's Teas
  • It is designed to mislead people about who originated it, including misuse of signatures;
  • It includes any form of gaming, lottery or betting or any form of share dealing;
  • It could contravene, or condone or encourage a breach of the Computer Misuse Act.

Intellectual Property Rights

Copyright in the posts, images and videos that we place on social media, and information and material in their arrangement, is owned by or licensed to Thompson's Teas unless otherwise noted. You may print, copy, download, or temporarily store extracts from our pages for your personal information, or when you use our products and services. You may not alter anything. Any other use is prohibited unless you first get our written permission.

Any permission to reproduce copyright material does not extend to any material which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Changes to this privacy policy

We'll update this page whenever our privacy policy changes in any way. If you have any questions or feedback about how we use your data, please contact us.

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